"Grant that I may not judge a man until I have walked a mile in his moccasins."

The meaning of this early Indian saying is the forerunner of a more familiar saying, "Put yourself in my shoes. "

Because Frost-Arnett Company values you as a potential client, we do just that. We take every step to understand your specific collection needs. With this understanding, much can be accomplished. Without it, success would be a much harder goal to obtain.

Frost-Arnett Company would be honored and stands ready to provide the personalized attention and professional collection service you demand and deserve. We want and will appreciate your business.

The Collection Philosophy...

Our motto, "BUILT ON CONFIDENCE AND GROWING ON SERVICE" is the end result of successful efforts to accomplish our major objective; to provide our clients with the highest quality service available in the collection industry today. We recognize that in most cases it is the individual's changing circumstances that has led them to a position of delinquency, not a change in their character. They usually are as trustworthy as the day you provided the service.

With this in mind, Frost-Arnett Company strives to collect each delinquent account while maintaining the value of your client relationship. We are constantly aware of the fact that when service ceases to be good . . . it ceases to be service.

Financial Responsibility of Agency...

Frost-Arnett Company is duly authorized and licensed by the appropriate governmental agencies to operate in the areas where we are located.

In addition, we are covered by a blanket bond in order to insure that our client's interests are fully protected. Copies of licenses and/or bonds are available upon request.

Nationwide Results...

Our collection program is effectively implemented through a network of offices located in principal cities throughout the country. Each office is fully automated and is staffed with a team of collection professionals.

This interface among our offices enables you to place your accounts with a collection service that can communicate with your debtors almost anywhere in the nation.

Frost-Arnett Company is headquartered in Nashville, TN and has Division Offices located in:

Atlanta, Georgia
Campbellsville, Kentucky
Chattanooga, Tennessee
Dallas, Texas
Houston, Texas
Jacksonville, Florida
Knoxville, Tennessee
Louisville, Kentucky
Memphis, Tennessee
New Orleans, Louisiana

Data Processing - Automation...
Frost-Arnett Company has been a pioneer in the development of computerized collection support. Our collection software is unique in that it was produced by the data processing personnel of Frost-Arnett Company for its exclusive use. Our software has been designed from the ground up, taking advantage of the emerging technologies available today. It combines the components of data management, call center management, and document management to give us the flexibility in service that many generic software programs are not capable of providing. The system allows us to develop programs that are devoted to our client's specific needs and circumstances in order to achieve the maximum results desired.

Each collector's work station is fully automated. The system insures that proper follow-up and monitoring of all accounts is maintained daily. Timely follow-up is the key to effective collections and often the difference between a marginal and superb effort.

We have also incorporated into our system a "Predictive Dialer". The Predictive Dialer has proven to be an effective tool to reach debtors by phone, allowing our collection staff to spend 90% of their day talking to debtors versus 40% of their day dialing phone numbers before the dialer came on-line.

Reporting...
Our clients can be furnished the following reports for management review.

Acknowledgment...
Subsequent to each placement of accounts you will be furnished a computer acknowledgment of all accounts placed by you for collection. This report allows for an edit-check verifying that all accounts placed have been correctly set up for collection. The debtor's name, your account number, the date placed and the balance placed are reflected on your acknowledgment.

Remittance...
All collections made during the accounting period will be reflected to you on a complete itemized statement. This will show each account which had payment activity, the date placed for ease in posting, the date of the activity (per our records), the amount paid, amount of collection fee, and the balance due. The column reflecting the remaining balance allows you to continually audit our records from your office to insure proper accountability. The remittance can be set up in a Remit Full or Net format per your specifications.

All payments paid to Frost-Arnett Company and any paid directly to your offices as reported during the accounting period will appear on the remittance.

Performance Analysis...
A Performance Analysis can be submitted Monthly or Quarterly for management's review. This report is a batch placement analysis and shows each month's placement and an up-to-date analysis of the collections made against each month's accounts. The annual and grand total placement, collections, and percentages of recovery are provided as well.

This allows a careful monitoring of our extended collection efforts. All accounts which have been canceled as uncollectible are also noted on this report in number and total dollar amounts.

Inventory...
Additionally, on a Monthly or Quarterly basis, a complete inventory of all accounts placed can be provided in alpha order. This shows each account placed, the date placed, amount collected, current balance and status of the account (i.e canceled, paid in full).

Accounts which have been canceled as uncollectible are reported on the inventory and the reason for cancellation listed.

We can also provide you with a Monthly Closed and Returned list which can be used as a supplement or an alternative to a complete inventory. This will simply show you those accounts which we have closed and returned, your account number, the balance of the account, and the reason the account has been returned.

Quality Assurance Program...
A Quality Assurance Program is essential to our business. When being judged on results, it is vital that we have intemal audit procedures in place to assure that our on-going efforts are being maintained. In many cases, our expectations are higher than those of our clients. Our Quality Assurance Program covers such areas as:

• On-going staff training in state and federal regulations
• governing collection activities.
• Regular work station audits.
• Controlled and accurate cash handling procedures.
• Prompt remittance of Client monies.
• Submission of timely reports and materials to the Client.
• Management review prior to account closure.
• Prompt identification and resolution of inquiries and/or complaints received from debtors or government agencies.
• Emphasis on professional and effective performance.