Collections

Our collection approach has stood the test of time.

In today’s healthcare environment, providing patients with a positive experience has never been more important. We realize that your patients and their families are your financial lifeline. With over 120 years of experience, we have refined our approach to third-party collections to not only maximize recovery but also protect patient-provider relationships and improve retention.


Here are a few reasons why we are the ideal choice for your collection needs:

  • Consumer-First Approach. Our representatives remain results-driven while always communicating with understanding, honesty, and empathy.
  • Integrity. We operate our business in an honest, ethical, and professional manner consistent with our Core Values of Highest Integrity, Empathy, Winning Spirit, Tradition of Excellence and Innovation.
  • Innovation. We are PCI Certified and use the industry’s best technology to facilitate the highest productivity, transparency, security, and regulatory compliance available.
  • Training. Our 90-day initial training program incorporates the latest HIPPA, TCPA, FDCPA, UDAAP and other regulatory principals while also reinforcing our Core Values.
  • Compliance. We are experts in the ever-changing compliance world and speak regularly at industry conferences and are a go-to resource for everything compliance with our clients. In fact, we are the only healthcare-specific agency to be called to Washington, DC to interact directly with the CFPB regarding proposed regulations.
 		
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It is great to work with the courteous, friendly and helpful individuals at Frost-Arnett who are striving to attain the same goals as the client. The recovery track record speaks for itself.
I would recommend Frost-Arnett to other businesses looking for an outside company to do their collections. I will be more than happy to let them know how satisfied we are with your recovery rate and professionalism.