Category Archives: Customer Clip

Positive Client Feedback

“I want to let you know how your office is doing working remotely. I call all day, every day, and speak to the different liaisons. They have done an amazing job. They have helped with all matters as if they are in the office. No complaints, they are all doing a fabulous job.”—Top 20 Client

Positive Patient Feedback

“I just spoke with Jerome (patient) and he wanted to ‘sing the praises’ of the excellent service he received from Laura (collection representative) today! He said he has spent 4 hours between the (physician group), the credit bureau and the hospital trying to get his issue resolved and Laura was able to help him understand… Read More

Unsolicited Client Feedback

Always great to receive unsolicited positive feedback from clients like the one we received today: “I wanted to commend Megan, you, and the entire referral team that works with our department. When I first started this position five years ago to review orders, authorizations, and billings, we were repeatedly only three days out requesting insurance… Read More

Customer Clip: St. Thomas Medical Group

Expert Physicians. Quality Service. Trusted Care. Family Driven. That’s what St. Thomas Medical Group has been providing to the people of middle Tennessee and surrounding areas since 1976. With nearly 50 doctors and eight specialties, they are one of the largest multi-specialty groups in the area, known for putting patient care first. Recognized for their… Read More

Customer Clip: Northwestern Medicine

For the past five years, Frost-Arnett has provided services to Northwestern Memorial HealthCare (NMHC), the corporate parent for the Northwestern Medicine health system. With nearly 70 diagnostic and ambulatory sites across Chicago, including seven hospitals, it’s easy to see why NMHC’s medical staff exceeds 4,000 members. Known for excellence, NMHC has received numerous awards for… Read More

Customer Clip: Brooks Rehabilitation

Brooks Rehabilitation has been serving the Southeast for more than 40 years. As a non-profit organization, Brooks Rehabilitation, based in Jacksonville, FL, operates one of the nation’s largest inpatient rehabilitation hospitals in the U.S. with 157 beds. It is region’s largest home healthcare agencies, 26 outpatient rehabilitation clinics, a skilled nursing unit dedicated to orthopedic… Read More

Customer Clip: Acadia Healthcare

On a daily basis, Acadia Healthcare’s passion makes a difference in the families, communities, and lives of their patients. This world-class organization treats specialty behavioral health and addiction disorders in patients of all ages: children, adolescents, teenagers, adults, and seniors. With 5,900 licensed beds in 24 states, Puerto Rico, and the UK, Acadia boasts an… Read More

Customer Clip: Lighthouse Anesthesia

Since 2004, Lighthouse Anesthesia has been serving hospitals, ASC’s and endoscopy centers throughout Southeast Georgia. Partnering with affiliate Anesthesia Associates of Savannah, together they are the exclusive provider of anesthesia services for six hospitals, five ASC’s and two endoscopy centers. Lighthouse also serves as the exclusive provider of anesthesia services at the Surgical Center of… Read More