Fixing Technology Issues in Healthcare Collections

When it comes to technology and healthcare collections, too many healthcare practices don’t have the systems and processes in place to optimize recovery. This obviously takes away from the end goal that collections strive to achieve. And that goal is maximizing recovery and getting every dollar that you are owed to the best of your ability. And fixing these technology issues in healthcare collections is essential. 

Quite frankly, it’s necessary for your healthcare collections team to use the most recent technology to enable your patients to easily set up recurring payments, access representatives to get their questions answered, and make the collection process as painless as possible.

After all, if technology can make your healthcare collections so easy that it doesn’t make sense not to pay your bills, shouldn’t you be implementing it?

However, technology issues always accompany rolling out new software for processes like collections. Using healthcare collections software is no different. So, why is it so integral to be on top of fixing your technology issues in healthcare collections?

1. Your patients may not be paying because technology makes it confusing or hard for them to pay.


This should be a no-brainer. If your healthcare collections technology is confusing to navigate and patients of any age find it hard to use, you need to get this fixed as soon as possible. Having patients that are able and willing to pay but can’t or won’t because of technical issues is a very real and valid fear that should be avoided at all costs.

2. Payments and payment records are glitching.


Technology for healthcare collections should do one thing: make the collections process easier for you to collect your patients’ payments. If for some reason, the payments are being submitted incorrectly or the technology is glitching, not permitting you to access the payments or payment records, there’s a problem on your hands. Make sure this is checked out at your earliest convenience.

3. Your technology ensures that denied claims are resubmitted and every patient has a record that is up to date.


The manual work of healthcare collections is both a time and money vacuum. Think of all the hours of labor and the human error that manual data entry allows! Having technology that easily sorts your payment records as well as your approved, pending, and denied claims will ensure that you are collecting and following up with the exact patients you need to be at the appropriate times.

Even if technology isn’t your strong suit, using healthcare collections technology and staying on top of fixing issues with it is absolutely an asset to maximizing your recovery rate. If you don’t have the staff on hand to take care of your collections, consider hiring a healthcare collections agency like Frost-Arnett. Our trained representatives and state-of-the-art technology ensure that your healthcare collections are a smooth, streamlined process that your patients will appreciate. Contact us at (615) 259-6271 to learn more!

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Founded in 1893, Frost-Arnett is a debt collection agency that resolves the patient-pay balance of accounts receivable for healthcare providers.


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