Several Examples of Our Client’s Systems
Vendor System Experience
Patient Engagement Technology
We employ world-class security providers to protect your data as exemplified by our SOC2 and PCI.
We provide multiple contacts including a primary liaison, with a team of back-ups, who will be intimately familiar with you and your needs and assist you with your day-to-day needs.
Our average response time is less than 1 hour and we have a 98% customer satisfaction rating.
- Payer Educations
- Laws & Regulations
Annual recertifications are required for all employees in the areas of FDCA, HIPAA, and Red Flag.
We utilize Eterna for daily training and compliance reinforcement for the entire company.
Frost-Arnett University (FAU) supervisor and management training program.
Our Business Intelligence team continually utilize Champion/Challenger strategies.
Our algorithms determine the best time and method for reaching your patients in the medium they prefer (text, email, chat, phone).
We incorporate over 250 non-credit based factors to segregate your patient population to maximize recoveries over the lifecycle of the account.
We turned the challenge of compliance into a core competency and have become a leading voice in medical collections. We engage regularly with the CFPB to provide feedback for proposed regulations.
We invest nearly 5% of revenues into our compliance efforts to ensure that we are operating within the confines of the ever-changing industry landscape.