First Wave of Medical Debt Credit Reporting Changes Underway

Two of the three changes to medical debt credit reporting practices imposed by the national credit reporting agencies (CRAs)—Equifax, Experian and TransUnion—took effect on July 1. In this article, ACA International provides some insight on what to expect going forward.

In March 2022, the CRAs announced joint measures that would result in nearly 70% of paid medical debt tradelines being removed from consumers’ reports. The announcement outlined three major components:

  1. Effective July 1, 2022, the CRAs will no longer include on consumers’ credit reports any medical debt that has been paid in full after being sent to collections.
  2. Effective July 1, 2022, unpaid medical bills cannot be reported until they are at least 365 days past the date of first delinquency.
  3. Starting next year—on March 30, 2023—the CRAs will no longer include on consumer reports any medical debts with an original balance less than or equal to $500.

In March, along with the announcement, the CRAs released a summary of these measures that includes information about impacted data furnishers, required furnisher action, and the effective dates of each initiative.

ACA remains engaged in talks with the CRAs and policymakers about industry concerns regarding these changes and will continue to advocate for positions that better balance the concerns of the debt collection industry, medical providers, patients, regulators, and consumer advocates.

“We continue to have serious concerns about the consequences of the CRAs’ decision to change the timeframe for including unpaid consumer debt on a credit report and to not include certain unpaid debt owed to medical providers,
some of whom stood or stand on the front lines of the pandemic,” said ACA CEO Scott Purcell.

Action Plans

So, what should debt collectors that furnish data regarding medical debts do now that the changes are in effect?

First, according to the CRAs, data furnishers do not need to make any changes when reporting paid collections. The CRAs have stated that furnishers should continue to report paid medical collections with a status code 62 (“account paid in full was a collection account”). The CRAs will then remove the paid medical collections accounts from consumers’ reports without any additional action from the relevant data furnishers.

“With respect to paid accounts, the CRAs themselves have assumed the obligation to delete or suppress medical debt accounts that have been or will be reported as paid,” said ACA’s Senior Counsel Colin Winkler.

The second change, also in effect July 1, requires that data furnishers refrain from reporting medical debt collection accounts until they are at least 365 days past the date of first delinquency (DOFD) with the original creditor.

  • Experian has confirmed that, with respect to paid medical collections accounts, it would remove those accounts from its database effective July 1 and that furnishers should continue to report them under status code 62.
  • Experian also stated that, with respect to the prohibition on reporting medical collections accounts until 365 days from the DOFD, it would be removing from the Experian database any accounts that do not meet this criterion and that it would be “enhancing discard 45 to change the DOFD from 180 to 365 days.” In addition, Experian stated that after July 1, furnishers should cease to furnish data about medical collections accounts less than 365 days from the DOFD.
  • TransUnion stated, with respect to the 365-day delay in reporting medical accounts, that “[m]edical debt accounts reporting that are not over 365 days past the Date of First Delinquency as submitted on the METRO II (Field 25) will not output on the credit report.” TransUnion did not indicate that furnishers had any affirmative obligation to delete these accounts.
ACA’s View

“We are proud of the compliant work and detailed processes ACA International member agencies have in place to work with medical providers, including those on the front lines of the pandemic, and patients, to ensure accurate credit reporting and to help resolve patients’ disputes and related payor issues,” Purcell said.

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Founded in 1893, Frost-Arnett is a debt collection agency that resolves the patient-pay balance of accounts receivable for healthcare providers.


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