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In the rapidly evolving world of healthcare revenue cycle management (RCM), technology plays an essential role in improving efficiency, reducing errors, and enhancing customer interactions. Two of the most transformative technologies making an impact are Artificial Intelligence (AI) and Machine Learning (ML). These innovations are helping streamline processes, predict outcomes, and enable data-driven decision-making. But understanding the differences between AI, ML, and another related technology, Robotic Process Automation (RPA), can be a challenge. At Frost-Arnett, we are actively utilizing these technologies to improve our operations and customer service. In this blog post, we’ll break down these concepts and explain how they fit into the healthcare RCM landscape.